In our last post we applied complexity thinking to problems haunting the NHS. This week we are coming back to our toolkit. In our third Complexity Cheat we will discuss the power of effective communication and how we can use collaborative thinking to more successfully address complex challenges. Effective communication is a topic that has…Continue Reading “Complexity Cheat #03: Engage Your Team’s Mental Processing Power Through Communication”
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Maybe you think complexity is just an academic concept, nothing to do with your daily life. What happened the last time you rang your doctor’s surgery for an appointment? Got through first time? Were you seen the same day? If so, lucky you. Many others have quite different experiences (sometimes I feel I should camp…Continue Reading “What is the Impact of Thinking at the Wrong Level? An NHS Case Study”
As we mentioned in our previous post, observation is crucial when we aim to gather the credible and unpolished data we need to take control of complex problems. Observing and receiving information without prejudice and being brutally honest about the information we gather allows us to avoid beautifying the situation and enables us to discover…Continue Reading “Complexity Cheat #02: Creating Clarity Through Visualization”
Following on from our previous post, let us start this one with another short story to illustrate the principles of our first complexity cheat: Three adventurers competed in a race through a very wild jungle to prove who is the best of them. The first brought a map and compass, the second a machete, but…Continue Reading “Complexity Cheat #01: Into the Jungle -The Art of Honest Observation”